Contact Us
We are committed to providing exceptional products and services tailored to meet the unique needs of our Canadian customers. While our headquarters for CremationUrns.ca are in Maine, USA we are dedicated to serving our valued Canadian neighbors. We were "asked into the Canadian market" by numerous Canadians vocalizing that Canada did not have a cremation urn company dedicated to serving the Canadian market. We are happy to be filling that gap with exceptional products and personalized service tailored to your needs.
Customer Service Hours and Contact Information:
Monday - Thursday 8:30 AM - 4:30 PM (Eastern Standard Time)
Friday - 8:30 AM - 1:30 PM
Phone calls and emails are returned during regular customer service hours, however for your convenience, we often attempt to answer emails and phone calls/messages outside of our normal customer service hours.
Email: service@cremationurns.ca
Toll Free Phone: From inside the US - 866.516.1296
Phone: From Hawaii, Canada and outside the US - 866.516.1296
Fax: From inside the US - 877.593.7060
Returns and Exchanges Mailing Address:
Mainely Urns and Memorials
Attn: Returns
60 Pineland Drive
Brunswick Hall, Suite 122
New Gloucester, ME 04260
(in person by appointment only)
Click the map for a detailed pdf of the Pineland Campus: 
Holidays Observed
Mainely Urns and most large shipping carriers (UPS, FedEx, DHL, USPS) observe the following holidays: Orders will not be processed, shipped or delivered on these dates.
| New Year's Eve 12/31 New Year´s Day 1/1 US Martin Luther King Jr. Day US President's Day US Memorial Day US Juneteenth US Independence Day 7/4 US Columbus Day |
US Labor Day US Thanksgiving Day Day after Thanksgiving Christmas Eve 12/24 Christmas Day 12/25 New Year´s Eve New Year's Day |
| Saturday and Sunday are rest days. | |
In addition to the above holidays, the following holidays are recognized or observed by MANY of our distributors and suppliers so orders may not be processed, shipped or delivered on these dates:
| Lincoln's Birthday Ash Wednesday Passover Yom Kippur |
Good Friday Rosh Hashanah Veteran's Day Hanukkah |
We're happy to answer questions or help you with returns.
Please fill out the form below if you need assistance.