Welcome to cremationurns.ca. Please read these Terms and Conditions ("Terms") carefully as they contain the legal terms and conditions that you ("you") agree to when you access and use this website (the "Website"), and/or purchase from cremationurns.ca. By placing an order you accept these Terms and you acknowledge these Terms constitute a binding agreement between you and cremationurns.ca. In addition, you agree to faithfully comply with all rules and requirements that appear during your order process on the Website.

Agreement between User and Cremation Urns Canada

The Website www.cremationurns.ca operated by Cremation Urns Canada, Inc. and is comprised of various Web pages. The Cremation Urns Canada Website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Cremation Urns Canada Website constitutes your agreement to all such terms, conditions, and notices.

Pricing, Products and Policies

Pricing, retail policies and shipping charges applicable to the purchase of products are as set forth on the Website, and are incorporated into these Terms by reference. All costs and fees are quoted in U.S. dollars. We may in our sole discretion add, delete or change some or all of the prices of our products, services or shipping charges at any time without notice.

Order Accepting Policy

The receipt of an order confirmation from Cremation Urns Canada in any manner or form does not in all instances constitute a final sale and Cremation Urns Canada retains any and all rights to request additional information and/or verification from individuals and entities prior to accepting orders. Cremation Urns Canada retains any and all rights and entitlements, at any time and for whatever reason, in its sole discretion, to decline to or accept any and all orders. Cremation Urns Canada does not discriminate on the basis of race, religion, sexual orientation, gender or otherwise in accepting and/or declining orders from customers of Cremation Urns Canada.

Blemished Items

We do not take returns for blemished items. This policy is in bright red on every item we advertised as "blemished". We do not make exceptions to this policy.

Shipping Policies

Most Cremation Urns Canada prices include regular ground shipping ("Free Shipping") on orders over $100.00 to a destination within the 48 contiguous United States. Shipping policies, turn around times and rates for expedited Next-Day, 2-Day, International shipping are explained in detail our Shipping Information page. Shipments to areas outside the 48 contiguous States or orders requiring special delivery may incur additional charges. If you have questions regarding shipping, please contact Customer Service at 866.516.1296 or service@cremationurns.ca. The terms of Mainely Urn's Shipping Policies are incorporated into, and considered part of, these Terms.

It is the customer's responsibility to track their package and notify us in a timely manner if there are any issues regarding delivery. Failure to contact us within 5 days following the carrier's 'package delivered' notice, will void any further action on the part of Cremation Urns Canada. We will of course contact the carrier and initiate a tracer (if still possible), however, no refunds, discounts or credits will be issued.

In the event that an order is cancelled after an item has shipped - but before item has been delivered: Customer will be charged for the actual shipping charges to and any return shipping costs even if the order qualified for "free shipping". In some instances customer may be responsible for restocking fees as well.

Lost or Missing Packages

With increased online shopping we've noticed an increase in lost packages by FedEx, UPS and the USPS. It is always the customer's responsibility to provide Cremation Urns Canada with an accurate shipping address and also to track their package once shipped. If there are any issues regarding delivery, the customer must notify both the carrier and Cremation Urns Canada ASAP. FedEx, UPS and the USPS are billion dollar organizations with 99.99% delivery rates but in rare instances they make mistakes and lose packages.

If carrier tracking says a package is 'Delivered' (but not actually received by you), is lost or you think stolen stolen:

Step 1 - Look everywhere. Front door, back door, garage, between doors. Ask neighbors to the left and right and across the street. 99% of the time a temporary driver or substitute driver is the culprit and the odds are highest that the package was in fact delivered, but maybe not to the door you are used to or maybe to the wrong address.

Step 2 - Triple check the address you provided Cremation Urns Canada was in fact accurate and correct. Check street number, zip code, street name, etc.

Step 3 - Track again and call the carrier. As the customer you have local knowledge of streets, neighbors, prior delivery issues, and might even know your regular driver. You can start an investigation.

Step 4 - Call Cremation Urns Canada - Let us know what is going on. We can start an investigation, instead, however we will be given the same information as the customer, nothing additional. If a replacement needs to be sent, see below.

Replacements

In the event that a carrier has lost a package and another item(s) needs to be shipped to meet a funeral service, burial, etc, Cremation Urns Canada will do their best to provide a courtesy discount (usually 20%-50%) and waive any production rush fees to get a replacement out as quickly as possible. Customer is responsible for any shipping charges related to delivering a replacement. If after the carrier investigation Cremation Urns Canada received a credit then the replacement item will be credited in full. Shipping charges for the replacement are not credited as carriers do not credit shipping charges related to shipping replacements.

It is strongly suggested that replacements not be shipped to the original address. Alternative address suggestions; work address, family member address, funeral home, neighbor's address, etc.

Guaranteed Delivery Dates

In the event that a shipper (UPS, FedEx, USPS, DHL) has missed a "Guaranteed" delivery date, (only Air shipment times can be guaranteed), the extra shipping amount paid by you will be refunded (with exception to weather delays - UPS, FedEx, USPS, DHL will not refund shipping charges due to weather or events beyond their control). If an adult signature is required and there is no one to sign for it upon first attempt, there will be no refunds. Product returned because of a missed "Guaranteed" delivery date will be charged a 10% restocking fee. See www.ups.com, www.fedex.com, www.usps.com, www.dhl-usa.com for their policies regarding "Guaranteed" delivery. Exceptions such as weather and holidays apply for UPS, FedEx, USPS, DHL. UPS / FedEx have both suspended service guarantees until further notice.

In the extremely unlikely event that a carrier loses a package we will work with the carrier and customer to 'trace' and find the package. If the package is deemed 'lost' by the carrier Cremation Urns Canada reserves the right to file a claim for the missing package. If a missing package claim is honored we will credit the order. If the claim is not honored we will immediately replace the item. Lost packages are extremely rare so dealt with on a case by case basis.

In some rare instances (shipping to Hawaii, Alaska, Puerto Rico, coastal Islands around the US, Canada, etc.) our US Next-Day air rate and US 2-Day Air rate may not cover actual shipping charge and we will contact you immediately to let you know your options and costs involved.

Natural Materials

Customers should be aware that many of Cremation Urns Canada' products and cremation urns are made from high quality natural stone, marble and wood and, as with similar products and items sold in other industries, those products and items may contain and/or incorporate naturally occurring variations in color and characteristics. Such items may include natural wood, stone, and/or marble, urns, flag cases, wooden bases, and other products. Any such variations in color and characteristics occurring in these products do not, and shall not, constitute a defect in the quality or appearance of the product, and customers purchasing such items agree and accept such naturally occurring variations.

Drop Shipping and Wholesale Accounts

We do not allow companies to sell our products to other customers without a wholesale account. If you would like to inquire about becoming a wholesale customer, please review our wholesale program and complete this application below. We reserve the right to refuse or cancel any order or wholesale account at any time, for any reason. Approval of a Cremation Urns Canada wholesale account in no way grants access or permission to use Cremation Urns Canada, Inc. Content [photos, illustrations, pictures, videos, copy or descriptions]. Express written consent of Cremation Urns Canada, Inc. is required for any exception of Content use. Cremation Urns Canada Content is strictly monitored and use us prohibited. Approved wholesaler merchants wishing to sell our products on Amazon, Amazon Handmade, eBay, Etsy Stores, on anywhere online etc must use manufacturer content and edit that content accordingly. We are committed to supporting trade professionals, cemeteries, funeral homes, Hospice centers, veterinarians and brick and mortar sympathy and grief stores but we are in no way interested in creating more competition online.

In the unfortunate event that an order is cancelled after an item has been personalized but before item has been shipped or delivered: Customer will be charged for the item less a courtesy discount. This is an unfortunate circumstance however the policy is in place do to the fact that we personalize most of our items and once they personalized they are unsalable.

Privacy Policy & Security

Cremation Urns Canada has a firm commitment to security and safeguarding your privacy. Please review Cremation Urns Canada Privacy Policy. Cremation Urns Canada uses photographs and videos of actual personalized and custom memorials on product pages, portfolio galleries, videos, YouTube and other social media or market platforms. Customers gain inspiration by seeing others' completed custom memorials that are authentic, creative and many times innovative. This reciprocal benefit is shared by customers past, present and future however if you feel differently we understand. If you are placing an order just let us know and images will not be shared with the public on any platform. Requests to have a image removed from our site or galleries etc should be sent to michael@cremationurns.ca. We will act quickly to accommodate your removal request. The terms of Mainely Urn's Privacy Policy are incorporated into, and considered part of, these Terms.

Returns Policy

Our returns policy is explained in detail our our Returns & Exchanges page. If you still have questions regarding returns, please contact Customer Service at 866.516.1296 or service@cremationurns.ca. The terms of Mainely Urn's Returns Policies are incorporated into, and considered part of, these Terms.

Typographical Errors and Third Party

In the event a Cremation Urns Canada product or service is listed at an incorrect price due to typographical error, error in pricing information received from our suppliers or for any pricing error not listed here, Cremation Urns Canada shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Cremation Urns Canada shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Cremation Urns Canada shall issue a credit to your credit card account in the amount of the incorrect price.

Coupon Codes and Promotions

From time to time Cremation Urns Canada will offer coupon codes, abandoned cart promotions and other purchase related promotions. Restrictions always apply to wholesale customers, wholesale orders already discounted, case quantity purchases, cast bronze plaques and 14K gold items. Any and all promotions can be canceled without notice.