10% Off All Orders - Promo Code: Canada10

About Us


This About Us page is a sincere effort to lessen the anxiety sometimes associated with an online or catalog purchase (especially a purchase of this nature at this difficult time). We have provided some information about and our affiliations below. We hope you find this information helpful and that it makes you more comfortable with your online purchase.

Mission Statement - Making your difficult time a little easier

Started online in 2003 - Our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns (burial urns and pet cremation urns) on the web. We are different because we specialize in the personalization of cremation urns (making a generic urn unique with engraving, appliqués and natural materials) and offering the most extensive, unique and price conscious offering of urns around.

We think the Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. We have super prices and ship fast (and for free in most cases). We are making a personal commitment to every customer that will be the best source for your cremation urn needs and treat your order like it was for someone in our own family.

With thousands upon thousands of customers to our site and an unlimited supply of cremation urns and funeral related products, is one of the largest online sources for cremation urns, burial urns, pet urns and funeral products.

Important Affiliations:

Cremation Association of North America Member Founded in 1913, CANA is an International organization of over 1200 members, composed of cemeterians, cremationists, funeral directors, industry suppliers and consultants. CANA is an educational resource for its members and the general public. To enter the CANA website click the CANA image.

International Cemetery, Cremation and Funeral Association Member The ICCFA educates consumers and professionals with straight answers to real questions about funeral and cemetery arrangements, cremation, grief and other issues related to the end of life. "No family should have to face the loss of a loved one uninformed and unprepared." To enter the ICCFA website click the ICCFA image.

Annual Supporter of the Jimmy Fund | Dana-Farber Cancer Institute gives annually to the Dana-Faber Cancer Institute through the Jimmy Fund. Since its founding in 1948, the Jimmy Fund has supported the fight against cancer in children and adults at Boston's Dana-Farber Cancer Institute, helping to raise the chances of survival for cancer patients around the world. Since 1953, the Red Sox have teamed with the Jimmy Fund to save lives, find cures, and dramatically change the quality of life for children and families facing cancer in New England and around the world. The Red Sox adopted the Jimmy Fund as its official charity in 1953.

Contact Us

Before contacting us you may wish to browse our Customer Service Support Center. Most questions can quickly be answered there.

Customer Service Hours and Contact Information:

Monday - Thursday 8:30 AM - 4:30 PM (Eastern Standard Time)
Friday - 8:30 AM - 1:30 PM
Phone calls and emails are sent and received during the hours listed above, however for your convenience, we often attempt to answer emails and phone calls/messages outside of our normal customer service hours.
Toll Free Phone: 866.516.1296
Returns and Exchanges Mailing Address: 2482 Yonge Street #1132 Toronto, ON M4P 2H5 Canada 

Holidays Observed and most large shipping carriers (UPS, FedEx, DHL, USPS) observe the following holidays:

Orders will not be processed, shipped or delivered on these dates.

New Year's Eve
New Year´s Day
Martin Luther King Jr. Day
President's Day
Memorial Day
Independence Day
Columbus Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
New Year´s Eve
New Year's Day
Saturday and Sunday are rest days.

In addition to the above holidays, the following holidays are recognized or observed by MANY of our distributors and suppliers so orders may not be processed, shipped or delivered on these dates:

Lincoln's Birthday
Ash Wednesday
Yom Kippur
Good Friday
Rosh Hashanah
Veteran's Day